Support

IContact

Write to support@kratvs.app. We usually reply within two working days, in English or Portuguese.

It helps if you tell us the app version (Settings, at the bottom), your iPhone model and what you were doing when the problem happened. Do not send your password.

IIAccount and sign-in

I did not get the confirmation code: check your spam folder and ask for a new code on the same screen after 60 seconds.

I forgot my password: on the sign-in screen, tap "Forgot password" and follow the code sent to your email.

I want to change my email: in Settings, Account. On accounts created with Apple or Google, write to us and we change it for you.

IIISubscription

Cancel or change plan: in Settings, Subscription, Manage subscription, or in your Apple account settings.

I paid and I do not have Pro: in Settings, Subscription, tap "Restore purchases". The subscription belongs to the KRATVS account that bought it, so sign in with that account.

Refund: refunds are decided by Apple. Ask in Settings, Subscription, or at reportaproblem.apple.com.

IVYour data

My data did not show up on a new iPhone: sign in with the same account and wait for the sync to finish, with an internet connection.

Export my data: in Settings, Data, Export all data (JSON). It is free on any plan.

Delete my account: in Settings, Account, Delete account. It is permanent and does not cancel a subscription: cancel it first in your Apple account settings.

Stop storing my body data: in Settings, Account, Health data.

VPrivacy

For privacy requests, write to support@kratvs.app. The Privacy Policy explains what we collect and why.